Pass Security Plan

Pass Security Coverage

In order to ensure peace of mind and protect your vacation, Pass Security is an essential addition. Eurail Passes are like cash. If you are traveling and the pass is lost or stolen, you will not be reimbursed unless you have Pass Security. Under the Pass Security Program, you are entitled to a full refund of the unused portion of your original rail passes or replacement tickets (whichever is lower).

If desired, you must purchase the pass security plan at the same time as the pass. When you order the pass online, you will see that the box for Pass Security is already set to accept. If you do not want to participate in the Pass Security Program you may change this and decline the protection.

How the Pass Security Plan Works

When your pass is lost or stolen while in Europe, report the loss/theft to the local police within 24 hours and obtain a police report. Purchase point-to-point tickets or another railpass for the remainder of your trip. Keep all receipts for travel. Within 30 days after returning to your home country file a claim for reimbursement.

Your claim should include:
A notarized written report of the circumstances of loss or theft, official police report, receipt for replacement tickets. You will then be reimbursed for 100% of the unused portion of the pass.

Terms and Conditions

• Pass Security applies only to the theft or accidental loss of the rail pass while traveling in Europe.
• Liability shall be limited to the value of the unused portion of the rail pass at the time of the loss (determined by the total number of valid days of the pass less the valid days used); or the cost of the replacement tickets, whichever is less.
• In order to claim using Pass Security, the pass holder needs to file a police report within 24 hours of the loss or theft of the pass.
• The pass holder must either purchase a replacement rail pass or point to point tickets for the remainder of the trip (Air or bus tickets will not be accepted).
• Claim notice must be provided to us within 30 days of return from Europe.
• Additional conditions may apply and will be included with your pass.