Help center
Where to find information and how to contact our Support team
Eurail Passes are for you if you’re a citizen or legal resident of a country outside of Europe. If not, you'll need to travel with an Interrail Pass.
Support topics
Train disruptions in Europe
A smooth trip starts with a quick look at the current situation on the tracks.
Refund & exchange
Did your plans fall through? Check if you're eligible for a refund or an exchange.
Delay compensation
Experience a train delay of 60 minutes or longer? If so, you may be eligible for a compensation.
Using your mobile Pass
Everything you need to know about using your mobile Pass, from getting ready for travel to boarding the train and ticket inspections.
Technical issues
Did something go wrong in the app or website? You might find a quick fix in our Knowledge Base.
Travel with reduced mobility
Everyone should be able to enjoy traveling by train. Please find an overview of passenger assistance offered by railway companies.
Popular FAQs
One-way or return tickets
Eurail.com does not sell one-way or return train point-to-point tickets. For questions about it, please contact the relevant railway company.
Check your order
You can view your Eurail Pass order status in your Eurail Account at ‘Pass Details’.
Contact us
By chat
- Feel free to start a conversation with the chatbot. It’s in the bottom-right corner of this page.
- If the chatbot can't help, one of our team members will be happy to take over the conversation and assist you.
- Top tip: Check our FAQs for comprehensive answers to common questions.
Feel free to start a conversation with the chatbot. It’s in the bottom-right corner of this page.
Ask the Community
Find the topics that are relevant for you, ask questions about your upcoming Eurail trip or get inspired by other Eurailers.
Check out our CommunitySubmit a support request
Fill in the form and tell us what kind of support you need. We aim to get back to you by email within 24 hours.
Submit a requestChange of currency
You cannot change the currency once you have a Pass in your cart. Remove the Pass, and then change the currency on the website header.