Help center

Eurail Passes are for you if you’re a citizen or legal resident of a country outside of Europe. If not, you'll need to travel with an Interrail Pass.

Do you have a question about our “Journeys that make a difference" promotion? Click here for more information.

Support topics

A smooth trip starts with a quick look at the current situation on the tracks.

Did your plans fall through? Check if you're eligible for a refund or an exchange.

Experience a train delay of 60 minutes or longer? If so, you may be eligible for a compensation.

Everything you need to know about using your mobile Pass, from getting ready for travel to boarding the train and ticket inspections.

Did something go wrong in the app or website? You might find a quick fix in our Knowledge Base.

Everyone should be able to enjoy traveling by train. Please find an overview of passenger assistance offered by railway companies.

Eurail.com does not sell one-way or return train point-to-point tickets. For questions about it, please contact the relevant railway company.

You can view your Eurail Pass order status in your Eurail Account at ‘Pass Details’.

Feel free to start a conversation with the chatbot. It’s in the bottom-right corner of this page.
If the chatbot can't help, one of our team members will be happy to take over the conversation and assist you.
Top tip: Check our FAQs for comprehensive answers to common questions.

Find the topics that are relevant for you, ask questions about your upcoming Eurail trip or get inspired by other Eurailers.

Fill in the form and tell us what kind of support you need. We aim to get back to you by email within 24 hours.