Pass Purchase Conditions

1.1. Definitions

1.1.1. In these Pass Purchase Conditions, the following terms have the meaning given to them by this Clause, both in singular and plural form:

• Eurail, we, us, our, ourselves: Eurail B.V., registered with the Netherlands Chamber of Commerce under number 3026952 and with a registered office at Leidseveer 10, 3511 HB, Utrecht, the Netherlands.
• you, your, yourself: Any person, natural or legal, who or that purchases, or proposes to purchase, a Pass pursuant to the Offer.
• Account: Your personal Website account.
• Agreement: The concluded agreement between you and us whereby you have accepted our Offer to purchase a Pass or Passes.
• Contract of Carriage: An ancillary contract between you and us (as an intermediary for the Participating Company operating the service concerned) for the provision of passenger transport services.
• Customer Service: Our customer service team, who can be contacted via this link.
• Eurail Pass: A Pass (in either Mobile or Pass format) purchased through the eurail.com website.
• Interrail Pass: A Pass (in either Mobile or Pass format) purchased through the interrail.eu website.
• Mobile Pass: A mobile version of the Pass designed to work through the Rail Planner App.
• Offer: Where we offer to sell you a Pass on the conditions set out in the Pass Purchase Conditions and all additional conditions referenced in these Pass Purchase Conditions (being the Pass Conditions of Use, Refund and Exchange Policy, Delay Compensation Policy, Privacy and Cookie Statement, and any additional condition communicated prior to acceptance of the Offer) in exchange for your payment of the Pass purchase price, the Plus Upgrade (if applicable), and any applicable delivery costs.
• Participating Company: A company providing passenger transport services which can be used, subject to the conclusion of a Contract of Carriage, by a Pass Holder.
• Paper Pass: A physical paper version of the Pass comprising a Rail Pass and Pass Cover.
• Pass: A Eurail or Interrail travel Pass (of several variations based on age, class of travel, number of travel days, validity period, and geographical validity) available to purchase through the Website which, subject to the conclusion of a Contract of Carriage, enables a Pass Holder to use the passenger transport services operated by the respective Participating Companies.
• Pass Holder: A natural person who is nominated to use a Pass.
• Pass Purchase Conditions: All of the conditions set out herein.
• Person with Reduced Mobility: A Pass Holder who has a permanent physical, mental, intellectual, or sensory impairment which, in interaction with various barriers, may hinder the Pass Holder from full and effective use of transport on an equal basis with other passengers.
• Plus Upgrade: An upgrade option that can be purchased alongside a Pass entitling you to a free cancellation or exchange of your Pass, minus the costs of the Plus Upgrade itself.
• Rail Planner App: The mobile application that we have developed for use with the Pass. Available for download through the Apple App Store and the Google Play Store. Search for Eurail/Interrail Rail Planner app.
• Seat Reservation: The arrangement whereby a seat or sleeping place for a service operated by a Participating Company is reserved through our Website or another third-party.
• Voucher: A code issued by us which you can use to receive a discount on the purchase of a Pass or Passes.
• Website: The website of interrail.eu or eurail.com and any of their subdomains.

1.2. Actions carried out by Eurail

1.2.1. A reference to any action taken by us in these Pass Purchase Conditions includes any action carried out by an employee of Eurail.

3.1. Eurail as an intermediary

3.1.1. We act as an intermediary for the sale of Passes on behalf of the Participating Companies.

3.2. Eurail is not a railway undertaking

3.2.1. We are not a railway undertaking and do not provide or operate any passenger transport services ourselves nor do we have any control or influence over the operations of each of the Participating Companies. Instead, we work closely with the Participating Companies to enable Pass Holders to use their Pass on passenger transport services operated by the Participating Companies.

4.1. Amount required to purchase a Pass

4.1.1. To purchase a Pass through our Website, you will need to pay the Pass purchase price, the costs of the Plus Upgrade (if applicable), and any applicable delivery costs.

• All prices, fees, and costs communicated by the Website are inclusive of (local) taxes and are communicated to you prior to the conclusion of the Agreement.
• If certain other costs are fixed and unavoidable, these will be included in the Pass purchase price.
• Payment can be made using any of the currencies available through our Website.
• Seat Reservations are not included in the Pass purchase price and must be booked separately.
• If there is a conflict between any price, fee, or cost as communicated by the Offer and any other location, the price communicated by the Offer shall prevail.

4.2. Promotional Passes

4.2.1. From time to time, we may offer various Passes at a discount as a part of a sales promotion. These sales promotions may also include conditions which apply in addition to the conditions set out in the Pass Purchase Conditions and any additional conditions found in the Refund and Exchange Policy and Pass Conditions of Use.

4.2.2. To the extent of any inconsistency between a condition of a sales promotion and the conditions set out in the Pass Purchase Conditions, the Refund and Exchange Policy, and the Pass Conditions of Use, the condition of the sales promotion prevails.

4.3. Delivery Costs

4.3.1. There are no costs to you for the delivery of a Mobile Pass.

4.3.2. There is a cost for delivery of a Paper Pass which is variable and calculated with reference to your nominated shipping address.

4.4. The Plus Upgrade

4.4.1. The costs of the Plus Upgrade are non-refundable, except as otherwise specified by the Refund and Exchange Policy.

4.4.2. The Plus Upgrade is available on a per Pass basis and may only be purchased in relation to a Mobile Pass.

4.4.3. The Plus Upgrade cannot be purchased in relation to an already purchased Mobile Pass.

4.5. Binding Offer

4.5.1. The Offer is binding on us, except in circumstances where there is a manifest error or mistake in the Offer.

4.5.2. We may change or withdraw the Offer at any time prior to your acceptance of the same.

4.6. Acceptance of the Offer

4.6.1. You may accept the Offer exclusively through the Website by making payment of the Pass purchase price, the Plus Upgrade (if applicable), and delivery costs (if any).

4.6.2. Your acceptance of the Offer will be deemed to have occurred where:

• you have made payment of the Pass purchase price, the Plus Upgrade (if applicable), and delivery costs (if any); and
• we have received your payment of the Pass purchase price, the Plus Upgrade (if applicable), and delivery costs (if any).

4.6.3. When you accept the Offer and the conditions set out in paragraph 4.6.2. directly above have been satisfied, the Agreement will become concluded. You will then be deemed to have accepted the Pass Purchase Conditions unamended.

4.7. Delivery of your Pass(es)

4.7.1. Following conclusion of the Agreement, we will deliver the Pass(es) to you in accordance with Clause 9 below.

4.8. Changes to the Agreement

4.8.1. No change can be made to the Agreement, except as permitted by these Pass Purchase Conditions.

5.1. Using a Voucher

5.1.1. You may use a Voucher to purchase a Pass.

5.1.2. To use a Voucher, you must enter the code in the dedicated field prior to accepting the Offer.

5.1.3. You may only use one Voucher per order.

5.2. Restrictions on using a Voucher

5.2.1. A Voucher cannot be:

• used on more than one order; or
• used to obtain a discount or partial or full refund on an Offer you have already accepted; or
• used in combination with any other discount or promotion; or
• used to pay for any exchange rate differences or any other additional fee or charge; or
• recovered or collected from an order if the Pass or Passes that were the subject of that order have expired unused; or
• converted into cash; or
• sold to third parties.

5.3. Additional Voucher conditions

5.3.1. Any further conditions specified on a particular Voucher apply in addition to these Pass Purchase Conditions.

6.1. Eligibility requirements to purchase a Pass

6.1.1. You are eligible to purchase a Pass through the Website if:

• you have made an Account; and
• your country of residence is an available option in the country of residence dropdown list when nominating a Pass Holder; and
• you can use any of the payment methods available on the Website.

6.2. Additional requirements and restrictions on using a Pass

6.2.1. You expressly acknowledge that there are additional eligibility requirements and restrictions to using a Pass, including, but not limited to, requirements and restrictions based on age and country of residence. These additional eligibility requirements and restrictions are set out in the Pass Conditions of Use.

6.3. Purchasing for other persons

6.3.1. You may purchase a Pass or Passes on behalf of another natural person or persons.

7.1. Nominating a Pass Holder

7.1.1. Before accepting the Offer, you must nominate a natural person as the Pass Holder for each Pass that you will purchase.

• Nomination of a Pass Holder is done by filling in the traveler details before accepting the Offer.
• The traveler details consist of the natural person’s title, first and last name, date of birth, and country of residence.
• You are responsible for providing us with the correct traveler details. The traveler details cannot be changed after conclusion of the Agreement except as otherwise permitted by these Pass Purchase Conditions.

7.2. Pass Holder acceptance of conditions

7.2.1. Where you nominate another natural person as the Pass Holder, you declare that that Pass Holder:

• has reviewed these Pass Purchase Conditions and all additional conditions found in the Pass Conditions of Use; and
• agrees to be bound by all the conditions set out in both these Pass Purchase Conditions and the Pass Conditions of Use unamended.

7.3. Non-transferability of a Pass

7.3.1. A Pass cannot be transferred from one Pass Holder to another natural person.

7.4. Mistakes in the traveler details

7.4.1. For Mobile Passes, if you make a minor or obvious mistake when entering the traveler details, you must request Customer Service to correct that error. A change can be made at any time, except for the country of residence which can only be changed in accordance with clause 7.5.

7.4.2. For Paper Passes, a correction to the traveler details cannot be made. If there is a mistake, an exchange must be requested to correct the error.

7.5. Changing the country of residence

7.5.1. For Mobile Passes:

• If the country of residence of a Pass Holder changes after the delivery of a Mobile Pass, you must request Customer Service to update the country of residence of that Pass Holder in accordance with the following conditions:

i. For Interrail Passes, the country of residence may only be changed prior to activating the Pass.

ii. For Eurail Passes, the country of residence may be changed at any time.

iii. In all cases, the country of residence cannot be changed from one country to another where such a change would require the Pass Holder to use a Eurail Pass instead of an Interrail Pass or an Interrail Pass instead of a Eurail Pass.

• For additional details concerning the country of residence requirement, please see the Pass Conditions of Use.

7.5.2. For Paper Passes, the country of residence cannot be changed. An exchange must be requested instead.

7.6. Evidence in support of a correction

7.6.1. If you request a correction or change under Clauses 7.4 or 7.5, we may require you to provide evidence in support for the purposes of verifying that the correction or change does not result in the Pass being transferred from one Pass Holder to another natural person.

8.1. Mobile Pass activation date

8.1.1. A Mobile Pass must be activated within eleven (11) months after the Agreement is concluded, unless the Offer specifies a different period.

8.2. Paper Pass activation date

8.2.1. For Interrail Paper Passes, before accepting the Offer, you must nominate a start date of the validity period for each Pass that is to be purchased. The nominated start date must be within eleven (11) months of the date on which you accept the Offer, unless the Offer specifies a different period.

8.2.2. For Eurail Paper Passes, before accepting the Offer, you must either nominate a start date or leave the start date open so that your Pass (or the Pass of a Pass Holder) can be activated at a later time. In either case, the Paper Pass must have a start date which is within eleven (11) months of the date on which you accept the Offer, unless the Offer specifies a different period.

8.2.3. In all cases, the nominated start date cannot be changed.

8.3. How to activate your Pass

8.3.1. For instructions on how to activate a Pass (for both Mobile Passes and Eurail Paper Passes where the start date has not been nominated), please see your order confirmation email and/or the Pass Conditions of Use.

9.1. Mobile Pass

9.1.1. We will send an order confirmation email to the email address attached to your Account. You and all nominated Pass Holders must then follow the instructions set out in the order confirmation email to retrieve and redeem the Pass through the Rail Planner App.

9.1.2. If you have not received an order confirmation email within 24 hours of your payment to us, please first check your spam/promotional inbox folders. If after checking your spam/promotional inbox folders you cannot locate your order confirmation email, please contact our Customer Service team for further assistance.

9.2. Paper Pass

9.2.1. Delivery of your Paper Pass will be done in two (2) steps. In the first step, we will send you an order confirmation email to the email address attached to your Account. In the second step, we will send your Paper Pass to your nominated shipping address under the following conditions:

• The Paper Pass package will be sent as a track and trace insured package using the services of PostNL and its partners.
• You must nominate a correct and complete shipping address.

i. You may nominate a third party to take delivery of your Paper Pass package. If you do nominate a third party, the Paper Pass package must be addressed to that third party.

ii. If we identify an error in the nominated shipping address, we will contact you by way of email to rectify the error. You must then rectify the error by confirming the correct and complete shipping address by return email.

iii. If you do not respond to our email within a reasonable timeframe, we reserve the right to suspend the carrying out of all obligations under the Agreement until the error is rectified. In addition, or alternatively, we reserve the right to terminate the Agreement.

iv. In any event, it remains your responsibility to provide us with a correct and complete shipping address. We do not guarantee that we will identify all errors in the nominated shipping address.

v. If you have not nominated a correct and complete shipping address and the Paper Pass package is returned to our office, we will not refund the delivery costs of the failed delivery.

• You must make yourself available to take delivery of your Paper Pass package or, if applicable, collect the Paper Pass package from a collection point within the time required by the relevant postal service. If you have nominated a third party to take delivery of your Paper Ticket, you must ensure that the nominated third party is available to take delivery. If you or your nominated third party fail to be available to take delivery of the Paper Pass package, or you fail to collect your Paper Pass package from a collection point, and the package is returned to our office, the delivery costs will not be refunded to you.
• Once your Paper Pass package has been shipped, we will send you an email confirmation which contains a track and trace number. You are solely responsible for tracking your Paper Pass package and for responding to any problem(s) with delivery. 
• The delivery date.

i. The estimated delivery date is an estimate only. Although we will take all reasonable action to deliver your Paper Pass package by the estimated delivery date, we do not guarantee delivery by that date.

ii. If we are required to rectify an error in the nominated shipping address, delivery by the estimated delivery date will not be possible.

iii. Despite i. and ii. mentioned directly above, if the Paper Pass package has not been delivered by the estimated delivery date and delivery was not delayed as a result of correcting or completing a shipping address, you must get in contact with our Customer Service team as soon as possible. We will then look to provide a reasonable solution on a case-by-case basis. Alternatively, you may consider requesting a refund or an exchange of your Pass under Clause 12.

• The Paper Pass package.

i. You must check that the Paper Pass package is complete. The package itself will contain the Paper Pass(es) along with instructions on how to request a refund or exchange. A free return label is printed on the same page as the refund or exchange instructions.

ii. If the package is not complete, you must contact us within 48 hours of taking delivery.

iii. If you do not contact us within that 48-hour period, we will not accept any responsibility or liability for the package not being complete.

• Liability for the Paper Pass package

i. We are not liable, nor will we accept any liability, for any loss or damage arising from or in connection with a failure of the Paper Pass package to be delivered by the estimated delivery date; the loss or late delivery of a Paper Pass package which is caused by your failure to make yourself available to take delivery or collect the same from a collection point; a failure of your nominated third party to be available to take delivery; an incorrect and/or incomplete shipping address; the operations of PostNL (and any of its partners); a failure of PostNL (and any of its partners) to leave an attempted delivery notification; a delay in customs of any respective country; or any other cause outside of our control.

10.1. Compliance with the Pass Conditions of Use

10.1.1. All Pass Holders must use their Pass in strict compliance with the Pass Conditions of Use.

10.1.2. You and all Pass Holders nominated by you (including Pass Holders of a complimentary travel companion Pass) expressly acknowledge the following:

• The possession of a Pass alone does not constitute a Contract of Carriage.
• Without a Contract of Carriage being in place, the Pass Holder does not have a valid ticket to board a service covered by the Pass.
• To ensure that a Contract of Carriage is in place, the Pass Holder must take the additional steps set out in the Pass Conditions of Use.

10.2. Travel documentation

10.2.1. It is your responsibility to ensure that you have the necessary travel documentation and visas that allow you to travel within the Pass network. Each nominated Pass Holder has this same responsibility.

10.2.2. If you do not obtain the necessary travel documentation and visas, you may request a refund or exchange under the conditions set out in the Refund and Exchange Policy.

1.1. Child Passes (for children aged 0 to 11, inclusive)

1.1.1. A Child Pass is designed for children aged from 4 to 11 years of age, inclusive.

• If your child is younger than the age of 4 and you would like your child to travel in their own seat, they must travel with their own Child Pass. In those cases, your child is eligible to travel using a Child Pass.

11.1.2. You may order up to two (2) Child Passes per Adult Pass (for natural persons aged 28 to 59, inclusive), free of charge, on the following conditions:

• You must order the Child Pass(es) at the same time and in combination with the purchase of an Adult Pass only. A Child Pass cannot be added once the Agreement is concluded.
• If you are eligible to use a Youth or Senior Pass, you may purchase an Adult Pass. We can then issue a Child Pass in relation to that Adult Pass. If that Adult Pass is refunded, the Child Pass may not be used.
• The Child Pass(es) will be issued as the same type of Pass as the corresponding Adult Pass based on the class of travel and validity (i.e., number of travel days, period of validity, and geographical validity).

1.1.3. For more information on whether a Child Pass is needed, please see the Pass Conditions of Use.

11.2. Complimentary travel companion Passes

11.2.1. If a Pass Holder will use their Pass as a Person with Reduced Mobility, you may request a complimentary Pass for a natural person who will act as the travel companion of the Person with Reduced Mobility, on the following conditions:

• The complimentary Pass may only be requested and issued in relation to a Pass which has already been purchased.
• The person who is to be the Pass Holder of the complimentary Pass must be at least 17 years of age or older.
• You must provide evidence that verifies that the Pass Holder will be traveling as a Person with Reduced Mobility.
• The complimentary Pass may only be issued in relation to a Youth, Adult, or Senior Pass. If the Person with Reduced Mobility is eligible to travel with a Child Pass, they must purchase a Youth Pass instead. Subject to approval, we can then issue a complimentary Pass in relation to that Youth Pass.
• Only one (1) complimentary Pass may be issued per Pass.
• You may submit your request for a complimentary Pass via the dedicated channel on our Website.

11.2.2. If we approve your request for a complimentary Pass, the same will be:

• issued in Mobile Pass format only;
• issued as the same type of Pass as the Pass it is issued in relation to based on class of travel and validity (i.e., number of travel days, period of validity, and geographical validity); and
• delivered to you using the method set out in Clause 9.1.

11.2.3. By requesting a complimentary Pass, you declare that the nominated Pass Holder of that Pass has reviewed and agrees to be bound by the conditions set out in the Pass Purchase Conditions and all additional conditions found in the Pass Conditions of Use.

11.2.4. If the Pass of the Pass Holder who will be traveling as a Person with Reduced Mobility is refunded or exchanged, the complimentary Pass may not be used and will be blocked from use or further use.  

12.1. Refund and exchange policy

12.1.1. The refund or exchange of any Pass purchased through the Website is governed exclusively by our Refund and Exchange Policy.

12.2. The Right of Withdrawal

12.2.1. The statutory Right of Withdrawal does not apply to the purchase of a Pass.

12.3. Delays, missed connections, and train cancellations

12.3.1. All refund and reimbursement requests in relation to delays, missed connections, and train cancellations are governed by our Delay Compensation Policy.

13.1. Communicating with us

13.1.1. Your point of contact with us is our Customer Service team. You may contact the Customer Service team with any question, query, or complaint that you may have in relation to your Pass and our Agreement with you. Our Customer Service team will then strive to respond to your query within two (2) working days.

13.1.2. All complaints should be submitted to Customer Service within three (3) months of the incident occurring.

13.2. The European Online Dispute Resolution Platform

13.2.1. If you are not satisfied with our response to your question, query, or complaint, you may submit a complaint to the European Online Dispute Resolution Platform via this link: https://ec.europa.eu/consumers/odr/.

14.1. Suspension or termination of the Agreement

14.1.1. If, for whatever reason, an order has not been created in our system despite an Agreement between you and us being concluded, we reserve the right to suspend the carrying out of all obligations under the Agreement until the issue is resolved and/or to terminate the Agreement.

14.2. Consequences of termination

14.2.1. If we elect to terminate the Agreement under Clause 14.1, we will refund the full amount paid under the Agreement back to you using the same method used to make payment. We then invite you to purchase a Pass again.