Can I return my Pass for a refund?

When you've purchased your Pass on this website, there are usually two instances in which you're eligible for a refund:

Mobile Pass:

Refunds can be granted if requested via your Eurail account on our website. The Pass must be unused and non-activated. However, you must submit a refund request no later than six months from the last possible activation date indicated on the mobile Pass. 

Paper Pass:

You must submit the refund request before the first day of the validity period of the paper Pass. In case the Pass is certified as "NOT USED" before the first day of the validity period by a railway official in Europe, the refund request can be submitted no later than six months from the last day of the validity period of the paper Pass. Please note that you need to return your original paper Pass to Eurail in order to receive a refund.

Promo Pass: 

When you've purchased your Promo Pass on this website, different rules apply. The specific conditions regarding a Promo will be stated on the Pass pages when that Promo is live. However, please note that we can't apply Promo discounts to regular Passes purchased before the Promo started. If you purchased your Pass before the Promo started, please check your order confirmation email for the refund/exchange conditions.

Log in to your Eurail account for instructions on how to return your Eurail Pass and apply for a refund. Don't forget to include your order number when you apply for the refund. Read more about this in our guidelines for Refunds and Exchanges.

It usually takes up to 4 weeks to process a refund. The exact date depends on the bank and/or credit card company involved. You can check the status of your refund in your Eurail.com account. You can only request a refund if you purchased your Pass at Eurail, and your order number starts with EU.

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