Can I return my Pass for a refund?

When you've purchased your Pass on this website, there are usually two instances in which you're eligible for a refund:

Mobile Pass:

Refunds can be granted if requested via your Eurail account on our website. The Pass must be unused and non-activated. However, you must submit a refund request no later than the last possible activation date indicated on the mobile Pass. 

Paper Pass:

If your paper Pass has a predefined start date, a refund request must be submitted before the first date of the validity period. If the Pass is certified as 'NOT USED' by a railway official in Europe, the request must be submitted through your account no later than one month after the last date of the validity period.

If the Pass does not have a predefined start date, a refund request must be submitted through your Eurail account no later than the last possible activation date.

Promo Pass: 

When you've purchased your Promo Pass on this website, different rules may apply. The specific conditions regarding a Promo will be stated on the Pass pages when that Promo is live. However, please note that we can't apply Promo discounts to regular Passes purchased before the Promo started. If you purchased your Pass before the Promo started, please check your order confirmation email for the refund/exchange conditions.

Log in to your Eurail account for instructions on how to return your Eurail Pass and apply for a refund. Don't forget to include your order number when you apply for the refund. Read more about this in our guidelines for Refunds and Exchanges.

It usually takes up to 4 weeks to process a refund. The exact date depends on the bank and/or credit card company involved. You can check the status of your refund in your Eurail.com account. You can only request a refund if you purchased your Pass at Eurail, and your order number starts with EU.

What should I do if my Pass is lost or stolen?

Can I get compensation for train delays?