Travel FAQ

Before travel

• When will my Eurail paper Pass arrive?
• What should I do if there is incorrect information on my Pass?
• Can I return my Pass for a refund?
• How do I activate my Eurail Pass?
• How do I make seat reservations?
• Where can I find my mobile Pass number?

Traveling with a Eurail Pass

• How do I use my Pass?
• Can I get a new Pass if it's lost or stolen?
• Can I get compensation for train delays?
• Is it possible to extend my Eurail Pass?

Using the Rail Planner App

• Where can I download the Rail Planner App?
• Why is my journey split over two travel days?
  
• How often does the app timetable get updated?
• Do I need to be online to use the app's other features?

Traveling with the Eurail mobile Pass 

• General questions about your mobile Pass
• How do I add and activate the mobile Pass? 
• What will ticket inspectors check? 
• How do I use travel days with the mobile Pass?
• Can I travel in a group with the mobile Pass? 
• Why do I need to set up authentication? 
• Why can’t I find my reservations in the Rail Planner app?

Help with your account 

• I can't log in to my account.
• I haven't received the email to reset my password.
• My orders are missing from my account.

Seat reservations on European trains

Some trains in Europe require a seat reservation, most commonly in France, Italy, and Spain. Reservation fees are charged by the railway carriers, and are not included in your Eurail Pass.

Read all about seat reservations.